Frequently asked questions regarding KitchenAid products
Frequently Asked Questions

1. The beater/whisk on my mixer is scraping the bottom of the bowl.

The height of the mixer head can easily be adjusted by following the instructions below:

Your Stand Mixer is adjusted at the factory so the Flat Beater just clears the bottom of the bowl. If, for any reason, the Flat Beater hits the bottom of the bowl or is too far away from the bowl, you can correct the clearance easily.

1. Turn speed control to OFF.
2. Unplug Stand Mixer or disconnect power.
3. Tilt motor head back.
4. Turn screw (A) SLIGHTLY counterclockwise (left) to raise the Flat Beater or clockwise (right) to lower the Flat Beater.
5. Make adjustment so that the Flat Beater just clears the surface of the bowl. If you over adjust the screw, you may not be able to lock the motor head when it is lowered.

NOTE: When properly adjusted, the Flat Beater will not strike the bottom or side of the bowl. If the Flat Beater or the Wire Whip is adjusted so that it strikes the bowl, the coating may wear off the beater, or the wires on the whip may wear.

2. The head on my mixer will not lock into place and lifts up whilst mixing.

Please see the instructions above on how to adjust the height of your mixer head.
3. The black cog on my blender base has shredded/disintegrated or the teeth have come off.

The cog or coupler can easily be replaced. We supply a spanner to remove the old one and instructions on how to fit the new one. You do not need to open up the blender base at all and the procedure is very easy. You can order the coupler –our online shop.

4. I have received new blades for my KSB52 blender and they do not fit in the jar.

To fit the blades into the jar you need to undo the wingnut underneath the blade assembly – it is undone in a clockwise direction. You will then be able to separate the blades from the white dome part and fit the blades through the top of the blender and the dome into the bottom. The wingnut can then be tightened up

5. The bolt in the neck of my mixer keeps coming out.

If you turn the mixer upside down you will see where the bolt runs through the mixer and you will see a small screw which holds the bolt in place. Sometimes this screw can become loose and tightening it will keep the bolt in place.

6. My espresso machine is not pumping water through or is not steaming.

Ensure that the espresso tanks have been primed as per the instruction booklet if the espresso is new. If the espresso has been used then we would recommend de scaling the product to see if that solves the problem.

Please call our after sales department if you have any other queries here: Contact Us